Job zoom: Preparation Manager
" I like this job because of the challenge it involves and the fact that I work as part of a team"
Claudette, Logisseo preparation manager
The Preparation Manager ensures that all operations relating to the processing of customer orders are carried out in the best possible conditions, respecting deadlines and customer specifications. She is the guarantor of customer satisfaction with the preparation service. As a manager, she plays a key role in the organization of the day and the distribution of tasks. At Logisseo, she is also in charge of consumables procurement.
Responsibilities of the preparation manager
The picking manager is in charge of managing the team of order pickers. As part of this role, she leads the daily briefing: this enables her toinform her team of the number of orders to be carried out, to allocate tasks according to priorities, and to highlight the day's special features. During this briefing, she also proposes a muscular awakening, with the aim of reducing the risk of RSI. operators, Cyril and Marine.
On a day-to-day basis, she is responsible for ensuring that business processes (steps, gestures, overall workflow) are respected. Her objective is to ensure that every preparation technician has access to training that enables them tooptimize their skills, but also to emphasize their versatility.
In addition, she is the link between customers and the preparation team: this means that all requests concerning operating procedures must be addressed to her. The preparation manager works closely with the logistics manager and the sales department, with the aim of improving processes, whether to satisfy customer requests or to adapt individual tasks as required.
It also suggests ways ofimproving the productivity and quality of the company's services.
Finally, at Logisseo, the preparation manager is also in charge of purchasing and supplying packaging materials: she has to keep an eye on the quantities used to ensure that the team has everything it needs to carry out its tasks (cardboard, adhesive...), and has to be adaptable in order to always offer the most appropriate material.
The skills needed to be a good preparation manager
To become a preparation manager, it's essential to have a wide range of skills and know-how.
On the job side, logistics should hold no secrets for him : he must be able to prepare orders, use business software, optimize resources, analyze statistics...
They also need to possess a number of personal and professional qualities, such as :
- managerial and organizational skills,
- the quest for continuous improvement
- versatility,
- rigor,
- a sense of service and communication
- and must also be a source of ideas.
What training and qualifications are required to become a preparation manager?
To become a preparation manager, it is essential to have specialized training in logistics. Training in team management is also essential. These courses provide a solid foundation of skills that are essential for advancement in this field.
An in-depth knowledge of logistics, for example, will enable you to understand the processes involved in managing the flow of goods, while management training will help you develop the skills you need tolead and motivate your staff.
Furthermore, experience plays a crucial role in preparing you for this role. Joining a company specializing in the sector, whether through an internship or a job, enables you to put into practice the knowledge you have acquired in training. It's a good opportunity to come face to face with the real challenges of the job, and to learn how to solve problems encountered in the field.
The CSR aspect of the preparation manager's job
At Logisseo, the preparation manager attaches a great deal of importance to the ecological and societal impact of the business: she embodies the values promoted by the company.
The day-to-day work of a preparation manager therefore includes a CSR component, just like all the other jobs at Logisseo, which she must put into practice.
On a day-to-day basis, she ensures that her team applies the CSR rules laid down by the company, such as the re-use of materials, waste sorting and the rational use of consumables...
She also works with the CSR manager to find new ways of improving employees' daily lives and reducing the company's carbon footprint. Her position gives her a key role in the CSR approach, since it enables her to arbitrate between strategic aspects and the constraints experienced by operators in the field.
The example of Claudette, preparation manager at Logisseo
Claudette has been with Logisseo for over 10 years. Before joining the Anjou-based SME, she was a ready-to-wear store manager.
Her job in a nutshell?
Claudette is the orchestra conductor for the organization of preparations. She plans the orders to be dispatched in collaboration with Johana and Christine, her referents, while ensuring that customer requests are met rigorously, in line with established processes.
Day-to-day tasks:
- Improving working conditions: She piloted a key project to increase the team's versatility, enabling each member to manage all the customers. The result? Greater responsiveness to fluctuating flows and a better quality of life at work.
- Constant support: Claudette accompanies Chloé, the order manager, to optimize order processing.
- A strong CSR commitment: Raising awareness of the use of recycled materials, adapting packaging according to needs, and integrating eco-responsible practices in partnership with local businesses.
To get to this point, Claudette trained as a warehousing logistics technician, and is now in her current position.
For Claudette, the qualities needed to do her job are dynamism, confidence,listening skills, self-control, the ability to channel her energy and the will to always want to get things done, unblock situations...
What does she enjoy most about her job? Managing her team, customer satisfaction and, above all, challenging herself!
Now you know everything there is to know about the job of preparation manager! To find out more about the day-to-day life of a logistics company, follow us on LinkedIn or Instagram.
