Job Zoom: Order Manager
"I find meaning in my job!
Chloé, order manager at Logisseo
The order manager plays a crucial role in the order process from the moment orders are ready to be processed. His or her mission encompasses a wide range of responsibilities to ensure efficient customer service. He or she is responsible for ensuring that orders are processed correctly, while maintaining fluid communication with customers and ensuring clear follow-up.
The tasks of the order manager
The order manager must be able to detect and correct any errors in orders that have not been automatically detected by our WMS, whether due to typing errors or address errors for example, in order to ensure that orders reach their recipients within the contractual deadlines.
It is the first point of contact for reference pickers when they find themselves stuck in one of the preparation stages: he's there to provide them with a rapid solution, or to take charge of the order in question himself, if necessary.
The order manager is responsible for managing the chartering of non-standard parcels or those destined for export. By establishing quotations, they decide on the most appropriate carrier. To do this, he or she collects shipping rates from the relevant carriers, evaluating various criteria such as destination, weight and parcel size, in order to offer each customer a customized shipping solution that meets their specific needs.
The order manager is also responsible for monitoring the smooth running of collections outside the daily courier service (collection of parcels or pallets by the customer himself or by his carrier), ensuring that data is correctly recorded and processed. He/she must be able to prioritize the operations to be carried out in order to meet deadlines andefficiently fulfill customer requests.
In short, the order manager is the link between customers and the picker team, ensuring optimal order processing, transparent communication with customers and efficient coordination with carriers to guarantee customer satisfaction and loyalty.
The skills required to be a good order manager
To do this job, it's essential to have acquired solid, appropriate skills, whether through training or directly in the field, so that every assignment runs smoothly.
Here are the main skills you need to be an order manager:
- Adaptability
- Anticipation
- Interpersonal skills
- Facilitate communication
- Stress management
- Minutia
- Organization
- Versatility
- Precision
- Reactivity
What training and qualifications are required to become an order manager?
In order to become an order manager, it's a good idea to have undergone training adapted to the sector.
A degree in management or administration is recommended. Customer relations skills are also a plus.
For a more hands-on approach to the job, you can take part in an internship, which will give you an insight into the day-to-day work of an order manager and the scope of his or her tasks.
The CSR aspect of the order management profession
The order manager, like his colleagues, must ensure that he participates in the development of Logisseo's CSR approach. In this context, he or she pays close attention to potential opportunities to reduce his or her impact.
For example, he makes sure that orders are grouped together whenever possible for shipment. This helps to reduce pollution by cutting the number of journeys made by carriers.
In the event of an order cancellation, the manager needs to be reactive in order to intercept the parcels concerned and avoid unnecessary shipments . This also has an impact on material resources, which are thus saved. Thanks to this action, order pickers don't pack parcels unnecessarily.
The example of Chloé, order manager at Logisseo
Chloé has been with Logisseo since May 2023. Before joining us, she was a medical secretary. At the beginning, she also managed the after-sales service, before switching to her current position at 100%, for top-notch order management!
To do her job, Chloé advises listening carefully, especially to customers, and being able to prioritize the tasks required. It's also essential to be autonomous!
Her favorite aspect of the job is its versatility. She enjoys seeing her tasks change every day. Chloé also loves customer relations, which she strives to maintain to the best of her ability. Her previous professional experience has served her well.
You know everything there is to know about the job of an order manager! To find out more about the day-to-day life of a logistics company, follow us on LinkedIn or Instagram.